We also value your feedback and suggestions — they help us continually improve the First Home Loan experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Western Australia's 2026 state budget has unveiled a series of initiatives designed to support first-home buyers and address housing affordability challenges. Central to these reforms is a substantial overhaul of stamp duty thresholds, alongside increased funding for affordable housing projects. - read more
The expansion of Australia's 5% Deposit Scheme in October 2025 has significantly influenced the property market, particularly among Generation Z buyers. Recent analysis indicates a 22.8% increase in first-home buyers aged 18 to 25 during the six months following the scheme's expansion, compared to the same period in the previous year. - read more
The Australian Bureau of Statistics (ABS) reports a 6.8% increase in first-home buyer owner-occupied loans during the December 2025 quarter, totaling 31,783 loans. This growth is largely attributed to the expansion of the federal Home Guarantee Scheme, which has made homeownership more accessible to first-time buyers. - read more
The Australian Government's 2026 Federal Budget has unveiled a series of reforms aimed at addressing housing affordability and providing support to first home buyers. Treasurer Jim Chalmers acknowledged that the current housing market isn't working for many Australians and emphasized the need for a more equitable tax system surrounding property ownership. - read more
Buying your first home is an exciting milestone, marked by significant decisions that can impact your financial future. One of the most crucial decisions you'll face is selecting the right home loan. Understanding the different types of loans available is not just beneficial; it's essential for every first-time home buyer. - read more
For many Australians, purchasing a home is one of the biggest financial commitments they will undertake. As a first-time home buyer, navigating the financial landscape can be daunting. This is where government grants come into play, offering much-needed support and financial relief to those entering the property market for the first time. - read more
Welcome to our deep dive into the world of loan eligibility for first-time homebuyers in Australia. Buying your first home is both an exciting and daunting experience. Fortunately, you're not alone on this journey. This article aims to arm you with the essential tips and insights needed to boost your loan eligibility as a first-time buyer. - read more
Welcome! Embarking on the journey to homeownership is both exciting and daunting, especially for first-time buyers in Australia. One vital step in this process is understanding loan pre-approval and how it can shape your path to securing your dream home. - read more
Knowledgebase
Adjustable-Rate Mortgage (ARM): A type of mortgage in which the interest rate applied on the outstanding balance varies throughout the life of the loan.
